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Bio Ethanol fires - Delivery & Returns Information

Bio Fuel Fire Delivery information

We have now extended our delivery zones to include the following: UK, Highlands & Islands (inc channel islands), Eire, Northern Ireland, Europe* inc Spain, Germany France, Italy, Portugal and many others

Please note max fuel shipment in one order to all non UK zones is 24 bottles 2 cases.

Our gel burners and ethanol fuel are delivered using quality carriers. Normal delivery will take place within 3-7 days of placing your order.

A signature is required to ensure your product reaches the correct person and delivery address.  Our carrier will attempt to make delivery twice however if no-one is in to receive the item it is the receivers responsibility to contact the carrier via the card left at the time of delivery should there be no one in to sign for the it when the delivery attempt is made. PLEASE NOTE THAT PARCEL ARE ONLY HELD AT THE CARRIERS DEPOT FOR 5 DAYS . Should the item be returned to us as undelivered another delivery charge will be payable this is a minimum of £10.00 (even if there was no initial delivery charge), in addition to this there will be a minimum of £10.00 per parcel returned item fee which is charged by our carrier for returning the item to us safely. If the you wish to cancel the order at this stage both of the above charges will still apply.  If you choose to instruct us to leave your delivery as unsigned for or with a 3rd party (i.e. a neighbour) we do not accept any responsibility for this. We will try and accommodate specific delivery requests. Please make these when placing your order. Please note though that the drivers do not have mobiles so will be unable to telephone beforehand. Please note our carriers standard service is Monday to Friday delivery only.

Our stated delivery charges (including those items that state free delivery cover the main bulk of the UK mainland. Additional charges apply for other areas. The following postcodes and areas are not included in our standard tarrifs:

AB31-38,AB40-56,IV1-28,IV30-32,IV36,IV40,IV63,KW1-14,PA21-38,PH4-41,PH49-50,HS,IV41-49,IV51,IV55,IV56,KA27-28,KW15-17,PA20,PA41-49,PA60-78,PH42-44,ZE,IM,BT,Channel Islands,Republic Of Ireland

For delivery costs to all areas place all items into the basket and proceed to checkout, at the last stage of checkout the prices will be calculated, you can exit the order before payment if you do not wish to proceed.

 Returns

If for any reason you receive a faulty or damaged item you must inform us in writing by e mail and include photographs of the damage/fault within 48 hours of receipt.

If you change your mind once you receive your goods you must inform us in writing either by e mail or post within 14 days of receiving the item(s) (Please note this only applies to goods ordered on line). You must receive an acknowledgment of your intention to cancel before returning the item to us. Once you have received this it will be your responsibility to return the goods in "As New" saleable condition in the original packaging to our warehouse (please note the packaging must also be in "As New "condition).  It is your responsibility to meet the costs of returning any item(s) which can vary from around £15 to £25 dependant on item size and method used. Once we receive the goods we will inspect the item and provided it is returned in saleable condition we will issue a refund within 14 days.

See our terms and conditions page for further details on charges etc