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I bought our portable fire in Wales.To say we're pleased with the out put of heat would be an understatement, its ec…

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FAQs Portable Range gel fires and bio ethanol fires

 FAQ's Portable Gel & Bio Fuel Fires (bio ethanol fires)

  How safe are portable gel & bio fuel fires?

Our gel fires are completely safe when treated with the respect that all naked flames deserve and when used in accordance with the instructions supplied. All of our burners have been designed with safety as a priority. For further safety information please request a copy of our safety instructions (these are supplied with all products purchased)

 What is Fire gel & Bio ethanol liquid fuel?

All our bio fuels are derived from the fermentation of crops therefore producing only carbon dioxide and water vapour when burning (the same as we breathe out) making them smoke free. All of the products sold on this website should be used in conjunction with our fire gel.

 Where can I use portable gel & bio fuel fires?

Due to a recently introduced EU directive we can now only sell our portable firebowls for outdoor in the garden.  Care should be taken to ensure that the fires are placed on a stable, solid surface. They should be placed out of the reach of children and pets and away from flammable materials .Bear in mind that a strong draft will fan the flames from side to side. The gel fire will still burn successfully in breezy conditions however the flame can become unpredictable so care should be taken.

 Where can I buy replacement gel ? 

You can buy fire gel from us on line at any time and we will deliver it to your door.

 How do I clean my gel fuel chamber? 

As the gelled fuel has had an additive to thicken it, a small amount of residue will be left at the end of each burn. The can easily be cleaned out by allowing the gel burner to burn out completely a couple of time this will then turn to an ash and can be brushed or tapped away.

 Will I need to replace the fuel chamber? 

The fuel chamber should be replaced if it shows any signs or corrosion. Spares can be purchased on our website.

 What is the difference between gel and liquid fuel and which is the correct fuel for each product? 

The gelled fuel is a thickened version of the liquid ethanol. In the early days of this type of product the fire bowls were all made as table centrepieces (generally out of ceramic or stone) so to avoid spillage if a table was knocked the fuel was thickened into a gel . The gel fuel will leave a residue that has to be cleaned out every few burns.  As liquid ethanol has not had any additive to thicken it there is no residue so its maintenance free. All of our firebowls take the gelled fuel ONLY. 

 How hot will the fire get?

Our gel fires are designed to allow heat to convect  away from the body of the burner. Although the sides of the fire bowl will warm up , the base of the unit will stay cool so they will remain safe to stand on a table top. The fuel reservoir and the top of the gel fire/bio fuel fire will get very hot and these areas should not be touched until the burner has cooled down completely.

 How large are the flames and can I vary their size?

The size of the flame is determined predominantly by the size of the fuel reservoir being used and by the prevailing conditions (i.e. breezy or still air). Our portable gelfires do not have a flame varying option.

 How do I light the burner?

Our burners are very simple to use, just fill the fuel reservoir with the fire gel  and apply a naked flame using a taper or extended lighter to the surface of the fuel in the reservoir. An initial small blue flame (sometimes difficult to see immediately) will spread across whole surface of the fuel and begin to turn yellow within a short period of time. The flames will reach their maximum height when the reservoir has warmed up. VERY IMPORTANT: Never refill or light a reservoir during use or immediately after use - the product should be allowed to cool completely before refilling (refer to user instructions supplied)

 How do I extinguish the burner?

To extinguish the burner, place the lid or snuffer supplied over the reservoir - the flames will be starved of oxygen and will go out within a couple of seconds.

 When can I relight a warm burner?

NEVER refill or light a reservoir immediately after use -always allow the burner to cool completely before relighting - warm fuel vapours in the reservoir need time to cool and either condense or disperse before relighting. Never refill or light a reservoir during use or immediately after use - the product should be allowed to cool completely before refilling (refer to user instructions supplied)

 How much Fire gel  fuel will I use?

The rate at which the bio fuel burns is determined predominantly by the size of the fuel reservoir being used and by the prevailing conditions (i.e. breezy or still air). Burn times can be found within the detailed product pages.

  How do I open the fuel bottles?

All our bottles come with a child proof cap for safety reasons. To open push down on the cap and twist anti-clockwise to crack the seal. If the fuel has been stored somewhere cold and the plastic has hardened then run the next of the bottle under a hot tap for several minutes this will make it much easier to open.

  What if I am not satisfied with my burner?

We offer a no quibble guarantee - if you are not satisfied with any of our products for any reason, please follow the procedure on our returns info to return them to us unused within 14 days for a full refund (see terms & conditions for further details).